Response to "Knowledge Management 2.0"

A response I have submitted to the editors of Federal Computer Week:

While not denying the benefits of effective collaboration, calling it "Knowledge Management 2.0" is an unfortunate designator that vastly undersells the scope of Knowledge Management activities.

Yes, KM should include programs that foster collaboration. But KM programs can go far beyond this.

KM can facilitate continuous process improvements through the observation and managed intervention of knowledge exchange patterns within teams and groups. KM can improve /how/ people think about the knowledge they acquire and how they subsequently act upon it.

KM can include programs that spur creativity and innovation; improve the distribution of knowledge to facilitate serendipitous discoveries; or just identify useful sources of knowledge and connect supply to demand.

These are just some of the ways in which a co-ordinated KM approach can deliver improved business outcomes.

To limit KM to the ad hoc benefits delivered by collaboration is an unfortunate lack of imagination.